How to · Rescheduling

Rescheduling a SwimSafer assessment.

SAQ allows rescheduling in three situations: a medical certificate, a rain-off, or any request submitted more than three weeks before the assessment. Each one routes through a slightly different channel. Here is the operational walk-through, with the traps that catch most parents.

Quick answer

You can reschedule for one of three reasons: a valid medical certificate, a rain-off on the day, or any request submitted at least three weeks before the original assessment. Inside three weeks with no MC and no rain-off, the slot is forfeited.

Pick the flow that matches your situation

The five-step CAMS portal process (Flow B)

1. 1

   Log into the CAMS portal

   Open https://saqswimsg.org.sg/home/ and sign in with the participant's account.

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   CAMS portal login or landing page after sign-in.

2. 2

   Find a new slot, but do not book or pay

   Click Register for an assessment. Filter by date, stage, and venue to find a slot that is at least three weeks away from when you intend to send the email.

   Trap: the page looks like a normal booking flow. The SAQ guide explicitly says you are not required to book and pay at this step. You are only here to identify the slot you want, then pass the code to the rescheduling team.

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   The "Register for an assessment" page with date/stage/venue filters visible.

3. 3

   Note the assessment code, then email the rescheduling team

   Each assessment slot has a unique code shown on the slot card, in the format HBB-260509-01 (Stage 2). Copy the full code as shown.

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   An assessment card showing the code format clearly.

   Email [email protected] with all of the following:

   • Participant name (exactly as on the CAMS portal)
   • Participant email (exactly as on the CAMS portal)
   • Stage
   • Original assessment code
   • New assessment code (from step 2)
4. 4

   Wait for the rescheduling team to verify and confirm

   Once SAQ has verified that the requirements are met, the rescheduling team will move your booking and send a confirmation email. The published service-level is three to five working days.

5. 5

   Check "My Assessments" in the CAMS portal

   The rescheduled assessment will appear under the My Assessments tab. If the participant has already completed the online theory quiz for this stage, they do not need to take it again.

What to expect

• Three to five working days for the rescheduling team to confirm. Do not assume the move has happened until you have the email.
• Don't book the new slot yourself. The SAQ guide tells you to identify the slot and email the codes, not to register and pay separately. Doing both creates a payment situation you'll need to chase SAQ to resolve.
• The theory quiz is preserved. If the participant already completed the theory quiz for the same stage, they do not retake it.
• Six-month window on rescheduled bookings, per the CAMS Handbook. Do not push the new date beyond six months from the original.

When you cannot reschedule

Rescheduling is strictly not allowed in these cases:

• The registration deadline has passed (three weeks before the assessment) AND the session has hit its minimum participant count, AND you do not have a valid MC and there was no rain-off.
• The participant was simply absent on the day with no medical certificate.
• You have already used the three weather-cancellation reschedules the CAMS Handbook allows. The handbook does not specify what happens if a fourth weather cancellation occurs; contact SAQ if this applies to you.

The full underlying rules sit in the CAMS Handbook section on rescheduling and absences.